There’s no shortage of predictions for enterprise content management in 2012: ECM will move to the Cloud, mobile and tablet devices will drive product innovation, and social business solutions will increasingly be in demand. These will certainly be key trends in the ECM market this year. But what if 2012 was simply the year that saw usability take priority over technology when it comes to enterprise content management?

In the not-too-distant past, user experience (UX) was considered an annoying afterthought for enterprise application development and deployment. User adoption was often disappointing, and the disconnect between business and IT seemed like … Read more